80%
of alerts are false positives
47
alerts/month (typical)
1You Ignore Most Alerts
❌ Problem: Alert volume is so high you've started auto-ignoring notifications.
✅ Solution: Implement alert deduplication
- Suppress repeated alerts for the same endpoint within a time window
- Set cooldown periods (e.g., no repeat alerts for 30 min)
- Only alert on state changes (down → up, not every check)
2One-Second Blips Trigger Pages
❌ Problem: Transient network issues wake you up at 3am for incidents that resolve themselves.
✅ Solution: Require consecutive failures before alerting
- Set threshold: alert only after 2-3 consecutive failures
- Add grace period: 30-60 seconds before declaring outage
- Track recovery separately (don't alert if auto-recovered)
3You Can't Tell Real vs False Alarms
❌ Problem: Every alert looks the same. No way to prioritize response.
✅ Solution: Add context and severity levels
- Tag alerts with endpoint criticality (tier 1 vs tier 3)
- Include latency trends (was it already degrading?)
- Show historical incident duration for context
4No Recovery Notifications
❌ Problem: You get paged when things break, but never know when they're fixed.
✅ Solution: Automatic recovery alerts
- Send "resolved" notification when endpoint recovers
- Include total downtime in recovery message
- Track MTTR (mean time to recovery) over time
5Same Alert, Multiple Channels
❌ Problem: One incident triggers email, SMS, Slack, and PagerDuty simultaneously.
✅ Solution: Consolidate alert channels
- Route alerts through single notification system
- Use escalation policies (email first, SMS after 5 min)
- Dedupe across channels (one incident = one notification)
Stop Getting Paged for False Alarms
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